To act as the first point of contact for all customer service requests, you will ensure all relevant administration is carried out to record and track customer service requests from start to finish. You will maintain an open line of communication with internal departments and customers at all times, resolving customer requests, whilst making decisions on customer service resolutions using information gathered from your customers.
You will have a positive attitude to problem solving with an acute attention to detail, as well as being proficient with MS Word, Excel and Outlook. You will be polite, professional with a confident phone manner. You will be very well organised and work well under pressure, whilst being empathetic and understanding regarding individual customer issues. You will be friendly, outgoing and patient.
This is a 1 year contract to cover a secondment period for another team member. A permanent opportunity may arise during this period for the right candidate.
Interested? Click 'apply' now for an immediate interview!