candidate > job search > job search results > job details

job details

Canadian Institute of Plumbing & Heating

Manager, Operations & Ontario Region



Company Information

The Canadian Institute of Plumbing & Heating (CIPH) represents the interests of our more than 260 member companies and their over 20,000 employees across Canada. Founded in Montreal in 1933, our members manufacture, sell and distribute Plumbing, Heating, Hydronics, Industrial PVF and Waterworks products and services. We focus on representing the needs of the industry and ensuring our members are always on the cutting edge. Members get access to unparalleled training, industry news, networking opportunities and representation.

Job Description

Office Management:

  • Work alongside the President to ensure the Institute’s Long Range Plan is being implemented and also to identify obstacles to implementation. Mentor and coach all direct-reports;
  • Manage all internal operations and approve expenditures up to a maximum of $5,000;
  • Assist President with HR activities including hiring and termination of personnel, discipline and in ensuring the Institute offers a positive work environment that encourages and welcomes new ideas, diversity and a commitment to offering the highest quality of services and programs;
  • Responsible for onboarding new staff;
  • Responsible for maintaining staff policy and procedures manual, ensuring it relates to current best practices and ensuring all staff understand the policies, rules and regulations;
  • Prepare Agenda and Lead team meetings (held every two weeks);
  • Manage Admin staff (3 people) to ensure projects are moving forward;
  • Work with all staff to ensure that the objectives of the Institute’s Board of Directors are being addressed;
  • Oversee all office equipment; Check/ensure all office equipment is in proper operating order at all times;
  • Organize office operations and procedures;
  • Manage relationships, contracts with office vendors, office service providers, and landlord;
  • Manage office supplies inventory;
  • Prepare and summarize annual vacation schedule for all staff.


Assist the Ontario Region President and Board in planning and execution of a yearly program consisting of up to 5 Board meetings including a planning meeting, 4 business meetings, 1 golf tournament and 1 social event.


Organize and execute all logistics for 3 or 4 Business meeting luncheons per year with featured speaker.


  • Organize and execute 4 or 5 Board meetings per year;
  • Report to a 13 Director Board;
  • Preparing agenda, documentation and minutes for each Board meeting;
  • Work with Board Directors to ensure they are aware of Board requirements;
  • Follow up with Directors on necessary action items.


  • Prepare annual Region Operating Budget;
  • Prepare budget for all Region Events;
  • Review Region financials with Accountant on a monthly basis.


  • Prepare and distribute 4 Region Newsletters per year; 
  • Ensure list of Region members is accurate in database; 
  • Liaise with Region members on industry issues and/or training opportunities;
  • Survey Region members when necessary;
  • Work with the Ontario Region Marketing Committee to promote all upcoming Region events.


  • College or university business degree in business administration or other related field;
  • Holds CAE designation or working towards.


  • Minimum 3 years Not-For-Profit Association management experience;
  • Event management and membership recruitment experience would be an asset;
  • Strong knowledge of budgeting and financial management;
  • Highly professional written and verbal communication as well as interpersonal skills to interact effectively with a broad range of internal and external parties;
  • A team player with leadership and people management skills to manage, motivate and coach admin staff and deal with conflict resolution;
  • Strong analytical skills to identify operational requirements and present best solutions to address deficiencies;
  • Ability to work effectively with internal and external parties including staff, volunteers, suppliers and other customers;
  • Excellent Knowledge of: MS Office, Computer operating systems (networked) and Computer hardware;
  • Experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision;
  • Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.


Contact Information

Canadian Institute of Plumbing & Heating
Ralph Suppa
President & General Manager
Posting Date: 22-Mar-2017Other Permanent, Full-Time Open 1 ASAP
Share this Job

Email addresses won't be used for marketing purposes, they will only be used for sending this opportunity.