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The Community Information Centre of Ottawa (CICO) - Le Centre d’information communautaire d’Ottawa




Company Information

The Community Information Centre of Ottawa (CICO) has been delivering services to the community since 1964 and across Eastern Ontario since 2008. Through our 211 information and referral service, we have been linking those in need of community social services and health assistance with agencies that deliver these programs, be they in the non-profit or government sector. This 211 hotline, connects with a Certified Information and Referral Specialist who has been trained to assess needs, answer all the callers question in detail, and advises what services and programs are the best and most appropriate.  It is immediate access to information about child care, language classes, job searches, housing, emergency shelters, services for persons with disabilities, home support, legal assistance, financial assistance, and much more.

Job Description

Reporting to the Board of Directors, the Executive Director leads, directs and manages the operations of CICO in accordance with the goals, objectives, mission, vision and policies set by the Board, develops and implements information and communication strategies and promotes services to its funders, the community, stakeholders and persons affected through CICO.  Key responsibilities include overseeing operations, finances, and human resources, working with a voluntary Board of Directors and other stakeholders to identify strategic opportunities and new funding for the organization and also acting as the official spokesperson for CICO as a compelling voice in the information referral sector in Ontario and across Canada.

The ideal candidate possesses excellent communications skills including the ability to communicate effectively verbally and in writing, preferably in both of Canada’s official languages.  She/he will have a demonstrable record of meeting deliverables and targets a commitment to best practices and to acting ethically and fairly.  Attributes include an ability to maintain, guide and implement policy and recommendations regarding organizational direction, financial plans, priorities and goals; and to measure performance against established strategic objectives and performance goals/targets as well as maintain and guide CICO`s human resource plan.

The successful candidate will have a University degree in administration, social services, education or communications coupled with relevant management experience leading a high performing team to deliver high quality client and customer services

To learn more about this exceptional leadership opportunity contact Rick Morgan at Morgan Leadership Search, 613-566-7035 or email your cv and letter of introduction in, confidence, to:

Contact Information

The Community Information Centre of Ottawa (CICO) - Le Centre d’information communautaire d’Ottawa
Rick Morgan
Posting Date: 15-May-2017Executive Permanent, Full-Time Open 1 ASAP
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