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Yonge & Eglinton1525652

Company Information

The Insurance Brokers Association of Ontario (IBAO) is a not‐for‐profit association representing and serving the interests of over 12,000 independent property & casualty insurance brokers in Ontario.

Job Description

This position is responsible for helping to create and sustain an industry-leading broker learning experience at IBAO through the ongoing design and implementation of effective and agile training programs for insurance brokers and brokerage staff. This is a pivotal contributor position in the association.   The role will begin with a needs analysis of the association and move forward into the design, build, delivery, support and evaluation of our programs. The  Education Supervisor & Instructional Designer will provide in-house expertise in:

Adult learning

Instructional design (with a focus on e-learning)

Learning technology such as Learning Management Systems (LMS) and podcast

Project management

Stakeholder engagement


This position will report to the Director of Operations and work closely with the education team and external stakeholders.



  • The Education Supervisor & Instructional Designer will lead instructional technology to support IBAO’s blended learning and change strategies that include online e-learning, multimedia, in-class and coach-enabled components.



  • Candidate must have a successful track record in designing and implementing innovative training content founded on principles of adult learning that incorporates graphics, animation, digital, audio, video and other multimedia elements to foster learner engagement and interaction. Candidate must possess excellent writing skills / experience in producing and hosting adult education courses on a Learning Management Systems.


  • Perform needs analysis to determine full scope of training and systems required;
  • Design solutions that leverage appropriate modes of delivery based on geography, content and logistical constraints;
  • Develop training collateral to standard, using the appropriate templates and version / document control management guidelines (course outlines, slides, participant / learning guides, job aids, quick reference guides, E-Learning, video);
  • Ensure training collateral remains current and liaise with our national insurance broker association to ensure updates are consistent;
  • Enable the delivery of training by developing instructors / facilitators through Train-the-Trainer workshops and by providing coaching / feedback as necessary;
  • Participate in pilot sessions to determine the effectiveness of solution, learner engagement and opportunities for improvement;
  • Monitor training through various evaluative methods (completion reports, evaluations, participant stats) to identify opportunities for improvement;
  • Provide timely and accurate reporting to manager and project teams weekly on status of projects and on a regular basis;
  • Build and foster relationships with external stakeholders;
  • Collaborate with internal and external education leads and assist in implementing learning solutions;
  • Possess excellent analytical, interpersonal, time management and communication skills.





  • 0-3 direct reports, dependent upon applicant skill-set and experience;
  • Supervision of outside technology providers, vendors and facilitators required;
  • Project management.





  • Project budgeting required





(Internal l External)

  • General Public;
  • National l Provincial l Regulatory Bodies & Boards;
  • Technology and third party vendors;
  • Member Brokers;
  • Facilitators
  • IBAO Staff



  • University degree;
  • Continuing education  in relevant disciplines such as (but not limited to) adult education and educational technology;
  • 5-7 years’ related experience;
  • Insurance industry experience
  • An eye for good design and a creative mind;
  • Project management skills;
  • Familiarity with Learning Management Systems (LMS) is an asset.

Contact Information

Brett Boadway
Posting Date: 28-Jul-2017Other Permanent, Full-Time Open 1 ASAP
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