IT Support Specialist
- Employer
- Institute of Corporate Directors
- Location
- Toronto
- Ref
- ICD_ITSS2017-1553124
- Starts
- Closes
- Job Category
- Technology and Digital Media
- Job Type
- Contract, Full-time
The Institute of Corporate Directors (ICD) is recruiting for the contract position of IT Support Specialist for a period of one year.
The ICD is a downtown Toronto based non-profit with 35 employees and 11 Chapters across Canada. This position will be responsible for supporting the day-to-day IT operations.
The successful candidate will:
· represent the ICD in a positive manner with all members and partners
· interact effectively with a diverse group of staff,
· use sound business and technology principles
· be proactive with respect to the technical direction and solutions technology; and handles confidential information with tact and discretion.
Basic Purpose:
The purpose of this position is to support the organization with the day-to-day IT operations for its association management system (AMS) administration needs
Role Duties/ Essential Responsibilities:
• Be the first point of contact for all technological questions including IT, Audio Visual equipment, etc.
• As required, work with other, third party technology teams to coordinate necessary hardware and infrastructure (server, storage, phones, AV, etc.) tasks to support the AMS environment (iMIS)
• Support of business continuity solutions
• Support services for Microsoft related technologies: Office365, Windows Server, Office suite, etc.
• Support services for virtualization technologies
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, and Terminal Services
• iMIS Support
• Maintain IT documentation
• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as communication over the phone and in-person, active listening and client-care
• Ability to diagnose technical issues
• Ability to multi-task and adapt to changes quickly
Qualifications Knowledge/Skills/Requirements:
• IT Certification with training in information technology ie MCSA, CompTIA
• Five years of relevant work experience
• Understanding of database structures to extract data
• Knowledge of relational databases, and advanced knowledge of Access and ODBC databases
• Experience in supporting enterprise-level CRM systems. The iMIS non-profit management system is desirable
• Excellent general computer skills: Access, Word, Excel, PowerPoint, Outlook, Internet Proficiency
• HTML/CSS experience
• Strong technical and operational knowledge in the areas of server platforms, operating systems, databases
• ITIL knowledge/experience would be considered an asset