Key Responsibilities includes:

Student Support (35%)

• Responsible for being the frontline voice to all potential students.
• Provide superior customer service to all CITT students and potential students by responding professionally and promptly to all questions, inquiries and requests (via phone, email and in person).
• Participate with the day to day operations of the CITT professional designation program, including; student registration, preparation of course materials, course sites monitoring and student follow-ups to enhance student experience.
• Be available on exam days for telephone and email support to students and ensure the completion of all student exams.

Course Sales and Marketing Support (35%)

• Contribute to business growth through potential student follow up and information delivery leading to closing course registration.
• Maintain the timely encoding, accuracy and confidentiality of customer records and marks in the Association Management System
• Work closely with the CITT Marketing team in evaluating and proofreading CITT email/website communications and strategic directions.
• Extract records/data from the Association Management Systems for email marketing communications
• Prepare investigative & quantitative data providing survey results in a timely manner

Program Administration Support (30%)

• Monitor and document general inquiry email account responding or forwarding accordingly
• Manage the registration from set-up courses for online registration, student automatic enrolment in Moodle and delivery of student confirmation of enrolment
• Prepare course sites and maintain accuracy of course site contents, including regular assessment tests before each semester starts, proofreading and daily monitoring
• Be involved in the continuous maintenance of on-line courses and monitoring forums for student issues
• Prepare Exam Sites, Confidentiality Agreements and Special Arrangement exam sites each semester in conjunction with Manager, Admissions and Student Support and establish student preparedness
• Manage the registration, presentation materials, execution and analysis of Student Webinars
• Process fees for Course exemptions, international fees and fulfill course transcript requests
• Order and maintain inventory of textbooks
• Collaborate in the creation (using Survey Monkey), implementation and profiling & analysis of student surveys (Intake & Post Course Survey), under the direction of the Manager, Admissions and Student Support.
• Look for opportunities to continuously improve the effective and efficiency of CITT systems and service

Other

• Other projects as assigned by Manager, Program and Student Support
  
  

Working Environment:

• 9 am to 5pm working hours
• Occasional evening and/or weekend hours to facilitate exams three times a year
• Extended periods of computer use

Education/Professional Development/Work Experience Requirements:

• Business degree/diploma
• 2-3 years related experience, preferably in the not-for-profit sector or other educational delivery environment.
• Understanding of online education
  
  

Behavioural Competencies Required:

• Ability to multi-task, prioritize projects and work under tight deadlines
• Strong interpersonal skills required to successfully facilitate resolutions to situations and especially in ensuring positive working relationships both internal and external to the organization
• Ability to work well independently, as well as part of a team
• Demonstrate initiative, resourcefulness, administrative and organizational skills
• Demonstrate professionalism, ethical behavior and confidentiality as it pertains to the association
• Position is deadline driven 
• High attention to detail
• Commitment to continuous improvement
  
  

Technical Competencies Required:

• Solids knowledge and experience using iMIS (Association Management System)
• Advanced computer proficiency – Microsoft office (Word, Excel) Email / Internet systems
• Working knowledge of Moodle (Learning Management Software)
• Strong analytical ability with exceptional attention to detail
• Excellent written and oral communication skills
• Strong knowledge and use of Survey Monkey

Interested candidates should forward their resume and cover letter to: Maria Murjani, Manager, Program & Student Support mmurjani@citt.ca