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Catholic Centre for Immigrants (CCI)

Director of Operations


Posted 25 Days Ago1571006

Company Information

The Catholic Centre for Immigrants (CCI) Ottawa is a dynamic not-for-profit agency that has been offering a wide range of programs and services to Canada's newcomers since 1954. We are currently seeking to hire a Director of Operations who will be responsible for directing the ongoing programs and operations of this fast-paced agency. 

Job Description

Postion: Director of Operations

Effective Date: July 2018

Reports To: Executive Director

Leads: 90 staff, 5 Program Managers

Responsible for: Directing the ongoing programming, operational and administrative activities of the organization to assure successful and effective service delivery to Catholic Centre for Immigrants (CCI) clients. 

Job Responsibilities: 

  • Provides ongoing advice to the Executive Director on strategic and operational issues
  • Provides support to the Board of Directors and Board Committees, as required
  • Responds to trends and standards in the field of immigrant services, and changes in government policies and legislation
  • Ensures smooth operations by ensuring cohesive use of resources across CCI, and that the necessary systems and procedures are in place for effective and efficient program implementation
  • Recommends and/or pilots the development of new programs
  • Oversees and monitors departmental operating budgets, according to the approved policies
  • Responsible for the development and submission of funding proposals
  • Supervises program Managers
  • Actively promotes and fosters a high level of employee engagement
  • Maintains ongoing and effective working relationships with funders and other external stakeholders
  • Supports human resources activities
  • Other special projects and duties as assigned

Required Qualifications: 

  • A minimum of 5 years experience with program development and delivery, and managing staff
  • Experience overseeing program budgets
  • Working knowledge of French would be an asset
Core Competencies: 

Planning, Coordinating & Execution

Sets clearly defined objectives; identifies and organizes resources needed to accomplish tasks and achieve objectives; monitors performance against deadlines and milestones


Makes prompt, clear decisions which may involve tough choices or considered risks; produces workable solutions to a range of problems; takes responsibility for the results of decisions taken

Building Relationships

Establishes good relationships with stakeholders and staff; builds wide and effective networks of contacts inside and outside the organization

Communicating with Impact

Identifies the information needs of clients and colleagues; expresses key points of an argument clearly; projects credibility; shares personal pride in the mission of CCI with others. 

About CCI: 

Please visit our website for more information about our organization:

The CCI is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; Aboriginal peoples, First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and perspectives at the CCI to apply.

Contact Information

Catholic Centre for Immigrants (CCI)
Courtney Morrison
Human Resources Manager