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Canadian Home Builders' Association

Manager, Association Services


Posted 24 Days Ago1571192

Company Information



CHBA is the national level of one association working at three levels – nationally, provincially and locally. Our members join a Local Home Builders’ Association (HBA), and in so doing also become members of the provincial and national levels of the Association. There are over 60 constituents (local and provincial) HBAs in the Association.

Our membership is made up of over 8,500 leading companies from coast to coast – including home builders, renovators, land developers, trade contractors, product and material manufacturers, building product suppliers, lending institutions, insurance providers, and service professionals. Our industry represents over $128B of economic activity and over 1 million jobs.

The members engaged with the National Association are leaders in the industry and within the local and provincial levels of the Association – they are successful business people who volunteer their time for years to give back to the industry and support its overall success.

Each level of the Association works to support the members, and works with the government at its level (federal, provincial or municipal) to advance the interests of the industry and Canadians with respect to housing. The three levels of the Association collaborate to ensure a consistent approach towards real solutions that will benefit members and consumers alike.

CHBA is a federal not-for-profit organization governed by a Board of Directors electre by the membership, supported by our professional staff.

At the national level, our system of Committees and Councils brings together industry experts from across the country to share information and ideas, collaborate on common issues, and to formulate recommendations to governments to improve the quality, affordability and choice of homes for Canadians.


The national office staff is a high-performance team of cross-disciplinary professionals working in a dynamic and welcoming work environment. There is a great deal of comradery in our day-to-day dealings with each other, our over 50 constituent associations, our Board leadership and its Executive Committee, and our members. We juggle a variety of work activities that allow us to take on new challenges and develop new skills, and make use of the multi-disciplinary team we have on staff. We value a positive and collaborative work environment above all, striving for continuous improvement, and at all times treat each other with respect. We are naturally entrepreneurial and innovative, and enjoy collaborating on new ways of approaching a task or challenge. We work autonomously and together in teams, knowing that we each bring our own expert contribution to the organization.  

We are constantly and solely focused on delivering the best services and support to our membership, in the most efficient and effective manner possible, always bearing in mind that per our strategic plan: “CHBA exists to serve the interests of our industry and to help our members succeed and prosper as they strive to fulfill the housing aspirations of Canadians”.


Located on Laurier Avenue just beside the Lord Elgin Hotel on Elgin Street, CHBA’s new offices are a stone’s throw from Parliament Hill and key government agencies, where CHBA staff have meetings on a regular basis. The newly completed space offers our staff a wonderful work environment, with new office furniture, high-tech boardrooms, a spacious kitchen, casual meeting and group work spaces, a dedicated video room and more. Connected to the Marriott and Metcalfe hotels next door, there is easy access to various amenities, including CHBA discounted rates for membership at the hotels’ fitness centre, pool, sauna and whirlpool facilities (which all CHBA staff make use of). Parking for vehicles and dedicated secure storage for bikes is available, and the location offers easy access to public transit and outdoor activity areas along the canal. Close to many restaurants and stores, the location provides quick access to Sparks Street, Elgin Street, the Rideau Centre and the Byward Market.

Job Description


CHBA’s dynamic national office is seeking an energetic and affable association/not-for-profit professional to provide expert services to the staff of its provincial and local associations.  Reporting directly to the national CEO, Kevin Lee, this client-service-oriented manager will be the staff lead for the national Executive Officers Council, liasing between CHBA’s multi-disciplinary staff and HBA staff across the country, helping to support association operations, management and governance in our HBAs from coast to coast.  The manager will also lead the 3-day national professional development forum for Executive Officers.



 Deliver innovative solutions for the CHBA, local and provincial association members by:

  • Providing expert information and advice (including information/content development) on the activities surrounding association best practices related to operations, management and governance
  • Acting as main point of contact for HBA staff questions, supporting requests, information requests and concerns
  • Conducting HBA Executive Officer surveys and providing recommendations on follow-up actions
  • Leading orientation for new Executive Officers (EOs)

National Office staff lead for CHBA’s National Executive Officer’s Council (EOC) and the EOC Management Committee by:

  •  Leading and coordinating the activities of the Executive Officer’s Council and the Council’s Management Committee by working with the CEO and the Council Chair to advance key agenda items and the strategic plan; providing logistical support for meetings (agenda, meeting summaries and status updates);
  • Acting as staff lead for the EOC Annual Meeting of Members (held at CHBA’s annual conference)
  • Providing regular communications updates (including authoring the monthly e-newsletter) on related activities, opportunities and issues;
  • Coordinating information sharing among the members;
  • Coordinating EOC webinars (working with CHBA’s communications team and using CHBA’s video/webinar facility)
  • Tracking and reporting on progress made on the EOC’s strategic plan.

  Coordinate the Annual EOC Professional Development Forum by:

  • Working with CHBA’s events team, lead the planning, coordination and execution of the annual 3-day Professional Development Forum that brings together EOs from across the country for professional development, sharing best practices, networking and more.



  •  Post-Secondary Degree or Diploma in a related field


  • A minimum of three (3) years’ recent practical work experience in association/not-for-profit management/governance support
  • Experience in client-services
  • Experience in content development
  • Experience in events management
     Equivalent combinations of education and experience may be considered.





  • Knowledge of association/not-for-profit management and governance best practices
  • In-depth knowledge of Word, Outlook, Excel and PowerPoint
  • Asset: training and/or certification from the Canadian Society of Association Executives or similar credentials


  •  Demonstrated ability to develop strong working relationships that encourage cooperation.
  • Demontrated ablility to multi-task, advancing multiple projects and activities simultaneously
  • Demonstrated ability to chair meetings
  • Demonstrated ability to identify sources of, and provide information and guidance on matters that may be of interest to clients.
  • Demonstrated ability to plan and execute meetings and events
  • Strong writing and content development skills.


  •  Outstanding interpersonal and listening skills with a strong desire to help—a strong client-service orientation with matching personality is key.
  • Strong organizational skills
  • Confident in communicating ideas in a professional and friendly manner.
  • Detail-oriented with excellent organizational and time management skills, and the ability to prioritize and handle multiple tasks and competing deadlines.
  • Enthusiastic desire to contribute to the overall success of the CHBA and its members.
  • Self-starter who thrives in an environment where he/she can be equally successful working independently as well as collaboratively in a team environment. 

Hours of work:  The hours of work are from 9:00 am to 5:00 pm, Monday to Friday, though some flexibility is available.  There may be a requirement to travel within Canada to attend meetings.  The incumbent may be asked to work overtime from time to time.  

Please send resume and cover letter to CHBA is looking to fill this position ASAP, and will assess applications as they are received.  Accordingly, there is no closing date for this posting. The application process for this posting will close when we have received a sufficient number of qualified applicants. 


Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance.   


We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.



Contact Information

Canadian Home Builders' Association