Member Services Coordinator

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You’re a results-driven and member-service focused professional. You understand the care, effort, and organization that it takes to manage relationships with members.

Now, you’re looking to take your talents to an organization where you can take the next step in your career and have greater independence and entrepreneurship within your role, and we have just the opportunity for you.

We’re the Planning Institute of British Columbia (PIBC), a member-based professional organization and non-profit association providing certification and regulatory functions for planners in BC and Yukon. We provide services such as professional development events, webinars, conferences, publications (magazine, newsletter, etc.), networking events, award/recognition programs, applications for university planning student funding programs, and more.

We’re looking for a new Member Services Coordinator so we can continue to deliver and coordinate core member programs and services for our valued members.

Member Services Coordinator:

Your goal in this position is to ensure the efficient, and effective functioning of our member programs, services, events, activities, and related strategic initiatives. You’ll collaborate with internal teams including operations, events, committees, volunteers, appropriate professional qualification assessment bodies, communications and marketing etc. to support our services.

Though most of your role is focused on liaising directly with members and other internal teams, you’ll also provide support to our internal committees and with volunteer coordination.

Acting as a key front-line member service professional, you will:

  • Coordinate and deliver member engagement, recruitment, retention, and recognition programs (e.g., including the professional membership certification programs and activities, outreach initiatives, etc.)
  • Help implement and deliver annual conferences, professional learning and development programs and events including assisting in the strategy, logistics, volunteer support, policy adherence, and reporting as needed
  • Engage directly with members to offer support regarding any programs or events and to answer any other questions about membership
  • Provide strategic and administrative support (e.g., scheduling meetings, taking meeting minutes summaries, coordinating food or logistics, etc.) to committees as needed (e.g., member engagement committees, professional standards & certification committee, other ad-hoc committees, etc.)
  • Assist in the recruitment, communication, oversight, and support of volunteer roles and activities
  • Assist the Executive Director, staff, committees, and Board of Directors in developing and effectively implementing strategic initiatives as needed
  • Maintain confidentiality, professionalism, ethical conduct, and the standards of a safe and respectful workplace at all times

You’ll be a great fit for this role if you are:

  • An excellent communicator – you always get your message across clearly and effectively, and you love engaging and collaborating with a variety of people.
  • Organized – you never let a small detail fall through the cracks, and you know how to plan and multitask effectively to handle competing priorities.
  • A people person – you love working in a role where you can put your excellent interpersonal skills to use, and you’re excited to work with a small team.
  • Professional – you’re comfortable representing an organization and you know the importance of having tact and diplomacy when engaging with others.

Working with the PIBC:

This is a full-time, permanent position working from our office in the historic Marine Building in downtown Vancouver (an iconic landmark) from Monday-Friday 9:00am-5:00pm, with flexibility for occasional local travel, and/or evening/weekend work for specific projects and events. You’ll enjoy a competitive annual salary commensurate with experience and a comprehensive benefits package. You’ll also receive monthly transit pass reimbursement, paid vacation time, winter holiday office closure, professional development/training, and annual social activities and team building days.

Our team is small, collegial, cohesive, and we enjoy supporting one another in personal and professional development. We enjoy the autonomy and freedom within our roles, and know that we’re all empowered to advance applicable change within the organization. We enjoy that no day is ever the same, and hope you will too!

Qualifications:

  • Experience in a member service role or working in a member-based association, engaging directly with members
  • Strong proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and comfortability in a Mac/Apple environment with a strong technical aptitude
  • Familiarity or experience with a professional, regulatory or occupational association (an asset)
  • Familiarity of or experience with an online association management system or similar database for membership (an asset)
  • Experience with Cvent or similar cloud-based event registration management system (an asset)
  • Experience with Adobe Connect for meetings and webinars (an asset)
  • Any training, education, or certification related to member-based non-profit administration/management (an asset)
  • Post-secondary degree or diploma in marketing, communications, or related (an asset)

How to Apply:

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.