Member Services Coordinator

CIQS is the premier professional association that sets the highest standard for construction and infrastructure economics in Canada. Designated Professional Quantity Surveyors (PQS) and Construction Estimator Certified (CEC) professionals counsel building owners, developers, designers and contractors at every stage of the design, procurement and construction process to help ensure a return on investment is delivered.

CIQS represents nearly 2,000 members from across Canada and abroad.

CIQS is currently seeking to fill a Member Services Coordinator position for our Head Office in Markham, Ontario. This position will be full-time in office 4 days/week and 1 day virtual office/week.

Key Duties and Responsibilities:

  • Assist and provide administrative support to the Membership Manager
  • Staff resource for the CIQS Education Committee
  • Participate as a member of the Student Outreach Committee
  • Research, compose and type various internal/external correspondence, reports, emails
  • Maintain member profiles and reports the Institute’s database
  • Train other staff on the CIQS database
  • Process membership invoices, renewals and new applications
  • Follow up with new applicants for required documentation
  • Coordinate CIQS exam program (2-3 times per year)
  • TPE (Test of Professional Experience Part C) Exam Coordination and scheduling
  • Diploma coordination
  • Construction Economist Journal article coordination with Editor(s) and publisher
  • Responsible for handling front office reception, office administrative duties and maintaining the back storage area
  • Student and Member welcome package management
  • Respond to inquiries about membership and the Institute
  • Fulfill e-store orders
  • Responsible for textbook inventory
  • Produce membership statistic reports
  • Produce reports and files for bookkeeper
  • Manage incoming calls
  • Manage and maintain office supplies requirements.
  • Maintain an effective filing system (hard copy and electronic files)
  • Coordinate maintenance of office equipment
  • Other duties as required


  • Preferably trained as an administrative assistant or customer service manager with a minimum 3-5 years experience
  • Effective communication skills (verbal and written)
  • Proven MS Office proficiency (Word, Excel, and Powerpoint) required
  • Proficiency in both oral and written English. (Bi-lingual English and French is an asset)
  • Strong organizational, scheduling and time-management skills
  • Ability to handle multiple requests (internal and external) and prioritize in a timely manner
  • Ability to work alone and manage the office when other members of staff are involved in meetings or away from the office
  • Proven record in ensuring confidentiality, integrity, professionalism and diplomacy at all times
  • Proven well-developed customer-service focus
  • Demonstrated ability to work both independently and collaboratively within a small, team environment
  • Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the senior team
  • Must demonstrate high initiative and efficiency with accurate attention to detail
  • Demonstrated good attendance record with the ability to maintain this same standard

This position will be full-time in office 4 days/week and 1 day virtual office/week.

Submission Requirements

Individual candidates responding to the advertisement are requested to provide the following:

  • Cover letter with salary expectations
  • Resume

Submit resumes to:

Sheila Lennon, CAE

Chief Executive Officer

Submission Deadline: Monday, May 10, 2021

Only candidates selected for interviews will be contacted.