Manager of Membership and Operations

Manager of Membership and Operations

Hybrid, based in Ottawa, ON

Come join our team as our next Manager of Membership and Operations. This full-time permanent position (37.5 hours/week), reporting to the President & CEO, is an exciting, fast-pace and dynamic role in not-for-profit association management where you can make a big impact on a small team. The role is based in downtown Ottawa and requires work onsite for a minimum of two (2) full days a week and up to four (4) days depending on work priorities.

What you will do

You will facilitate the implementation of key services and initiatives for the association by relying on your organizational skills, attention to detail, tech savviness and experience in not-for-profit member-based association operations to know what needs to be done and who should do it. You will help achieve organizational objectives successfully and on time.

  • Membership: Oversee the administration of the membership function, including supporting member recruitment and retention strategies, the continuing education process and managing one staff.
  • Operations: Manage office operations and corporate services, including supporting financial operations and other administrative matters.
  • Events: Play a key role in the organization of CALU’s Annual Conference and AGM and logistics for other occasional events/conferences during the year.
  • Governance: Support the administration of the Board of Directors, Committees and other governance matters.

What you bring

The ideal candidate has:

  • Post-secondary education in a related discipline, or equivalent work experience.
  • 5-8 years of relevant work experience in a member-based association or a not-for-profit organization.
  • Excellent organizing, prioritizing, monitoring and documenting skills.
  • Excellent software and technology skills, including Windows, Microsoft Office Suite, Member 365 database, WordPress, web-based tools and social media.
  • Good written and oral communication skills in English are required. French is an asset but not required.
  • Good interpersonal skills, and ability to work collaboratively with colleagues, consultants, suppliers, and Board and committee members.
  • Demonstrated pro-active mindset to take the initiative in developing and prioritizing issues and methods to accomplish tasks or assignments.
  • Adept at working under pressure, managing competing priorities and meeting deadlines.

Who we are

The Conference for Advanced Life Underwriting (CALU) is Canada’s professional association for leaders in the life insurance and financial advisory industry. We provide our 600+ members with high-quality education and with opportunities to connect, stay informed and share ideas on how to enhance the financial well-being of Canadians.

Non-partisan advocacy is an important part of our mandate. Along with our partner organization, Advocis, we speak for more than 17,000 insurance and financial advisors in every part of Canada to grow and preserve the financial well-being of Canadians and family businesses. Please visit our website for more information on CALU.

We offer a competitive compensation package including an attractive benefits package.

To apply

If this opportunity intrigues you and relates to your background and interests, then we would like to hear from you. Please tell us about yourself in a cover letter – we want to listen to your story – your background, accomplishments to date, and why this role is a good fit for you at this time.

CALU is an equal opportunity employer committed to providing an inclusive and barrier-free recruitment process and work environment. Please contact us at in confidence and provide notice in advance if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

You must be legally allowed to work in Canada to be eligible for this position. Candidates selected for an interview will be contacted directly. Please contact us at if you have any questions in advance of applying. Do not apply by email.

The successful candidate’s compensation will be commensurate with education and work experience.

Please submit your cover letter including salary expectations and résumé to our online portal at no later than Monday, June 19, 2023. The posting will remain active on our website until we successfully fill the position.