Membership Experience Manager

Background

The Chiropractic Association of Alberta was launched on December 1, 2021, as part of Bill 46 with the separation from the Chiropractic College of Alberta. Our purpose is to elevate chiropractic care, and we need a dynamic, energetic and enthusiastic problem-solver to help us make the practice lives of our members easy!

The Association provides leadership on chiropractic care.

• We provide members with business resources, clinic resources, insurance support and more

• We advocate with the provincial government on matters that advance and sustain the profession

• We collaborate with other health profession organizations in the advancement of patient care

• We represent the profession in key discussions with insurance providers and the WCB

• We promote the awareness of and benefit of chiropractic treatments

• We educate the public on chiropractic care and good health

A key area of focus for the Association is the creation and sharing of tools and resources for members and organizations that will advance chiropractic care in Alberta and the expansion of chiropractic knowledge into the integrated healthcare setting.

The Position

Location: Edmonton Office (three days in office, two days remote)

Reporting to the CEO, this position supports our members’ experience with registrations, renewals and membership requests. You will oversee the experience members have in interacting with the Association. It is a combination of great technical skills, a customer service attitude, a strong desire to learn and great communication. You will work closely with the CEO to execute all activities of the Chiropractic Association of Alberta.

This role is all about creating a seamless and valuable membership experience. You will be the primary contact for our members, ensuring they receive the support, resources and services they need. The ideal candidate will have experience in database management (Salesforce, Kajabi) to effectively track member journeys and improve engagement.

You will also play a crucial role in understanding and staying ahead of industry regulations, particularly in areas such as automobile insurance reform, WCB policies, and chiropractic regulations. Your ability to adapt, refine processes, and proactively provide the right information at the right time will be essential to success.

This is a dynamic position where things are not set in stone — if you can find ways to improve processes and eliminate inefficiencies, you’re a great fit! We’re looking for a forward-thinking team player who thrives in a collaborative, small-team environment and is willing to roll up their sleeves to get things done.

The ability to occasionally travel within Alberta, and potentially nationally, is required.

Education and Experience

This role requires a related degree in business administration or marketing from a recognized institution and a minimum of three to five years of experience working in membership, insurance or association management. Required competencies include being well-versed in all areas of online platforms, digital marketing and communications, including CRM and payment systems; excellent verbal and written communication, including report writing; interpersonal, analytical, problem-solving, negotiation and public relations skills.

Responsibilities and Activities

• With and through the CEO, communicate and market customized chiropractic care information and programs for members

• Ensure members have exceptional access to web, social and membership processes

• Maintain consistent membership databases across multiple platforms • Serve as the contact person between members and the Association 4

• Seek to fully understand member priorities and communicate effectively with internal/external customers and stakeholders

• Gain a thorough understanding of member benefits and ensure their effective implementation and evaluation

• Ensure member success by providing the right information at the right time

• All phases of project management (including the development and administration of the membership registration process, website resources and posting requirements and implementing and evaluating social media)

• Organize member events like member forums and conferences to foster member collaboration and networking

• Maintain awareness of relevant insurance issues and environmental scanning – scan and review literature, websites and news related to chiropractic care

• Contribute to the execution of the Association's strategic plan and ensure the integrity of the Chiropractic Association of Alberta’s image is maintained

• Lead membership registration, renewals and database management to ensure seamless tracking of member journeys

• Stay ahead of industry developments, including automobile insurance reform and WCB regulations, to proactively support our members

• Develop and execute strategies to enhance the overall member experience

• Ensure optimal functionality and user experience across the website, social media and digital membership platforms • Organize member events, forums, and conferences to foster collaboration and networking

• Track industry trends, insurance updates and regulatory changes, providing insights to members

Additional Skills & Attributes

• Excellent organizational and time management skills

• Strong interpersonal and client relationship skills

• Excellent written and verbal communication skills, including report writing • Ability to take an idea and make a workable model around the concept

• Ability to work in a collaborative and self-directed manner

• Ability and willingness to work on all phases of project management (including a meeting, recording of minutes, developing contracts, monitoring deliverables, presenting to key internal and external audiences, as well as preparing public reports for a website)

• Strong presentation skills • Strong analytical capability with excellent attention to detail  

• Ability to rearrange processes for the most efficient operations

• Experience with Salesforce and Kajabi is an asset

• Demonstrated commitment to high quality work • Enthusiasm and the ability to thrive in a fast-paced environment

• Ability to work with a diverse group of professionals

• Outcomes oriented • Strategic thinker

• Proven leadership skills

• Sense of energy and commitment

The Why

This is your opportunity to work in a start-up environment with a fun and fast-paced attitude. We are here to modernize members' experiences with cutting-edge solutions. We will push the limits of what is possible. There is low bureaucracy and high autonomy to make things happen! Our favourite word is YES!

Closing Date

Please submit your cover letter and resume to info@albertachiro.com by March 3rd, 2025.