Member Services & Communications Coordinator

The Ontario Association of Community Futures Development Corporations Inc., operating as Community Futures Ontario, is seeking a Member Services & Communications Coordinator to help advance rural economic development in Ontario by working collaboratively with the team at Community Futures Ontario, our regional networks, and member offices to strengthen and support its 60 member CFDC offices. 

About Ontario Association of Community Futures Development Corporations Inc: 

The core mandate of Community Futures Ontario is to support 60 Community Futures Development Corporations (CFDCs) in rural and remote communities across the province, delivering the Community Futures Program. Funded by the Government of Canada through the Federal Economic Development Agencies for Northern and Southern Ontario, Community Futures Ontario works collaboratively with the networks to support members in providing quality services. 

The organization’s values are accountability to member CFDCs, collaboration and cooperation with partners, and responsiveness to the needs of member CFDCs. Community Futures Ontario serves as the members’ voice for the Community Futures Program in Ontario.

 Are you a skilled communicator with a knack for creating engaging content? Do you thrive in managing multiple tasks and building relationships? If you are tech-savvy, organized, and passionate about member relations, we would love to hear from you! 

Key Responsibilities: 

Marketing Strategy 

• Develop and execute communications plans to promote programs, events, and initiatives. 
• Create compelling marketing materials, including newsletters and digital content 

Digital Marketing 

• Manage digital presence across website, social media platforms, and email marketing campaigns.  
• Manage content for the internal website and community platform; prepare and distribute e-newsletters and other communications materials. 
• Create and curate content for social media channels to increase engagement and grow followership, including standardized templates for member offices. 

Communications

• Write and distribute press releases, news articles, and other communications materials. 
• Coordinate communications to ensure consistent messaging and information sharing among internal and external stakeholders, including member offices as assigned. 

Member Relations 

• Provide support to our members and onboard new members, ensuring they have access to resources and the community platform. 
• Coordinate member events, webinars, and training sessions to foster a sense of community and promote knowledge sharing. 
• Support the evaluation of professional development programs to ensure they align with member needs and strategic goals. 
• Work in collaboration with the team to plan and promote efforts for our annual conference, including developing promotional materials, managing event planning and registration, and coordinating marketing campaigns. 

Brand Management 

• Maintain brand consistency across all marketing and communication channels, ensuring adherence to brand guidelines. 
• Develop templates and guidelines to maintain consistency in communications. 
• Monitor and respond to inquiries, comments, and feedback received through various communication channels. 

Skills and Abilities: 

• Demonstrated oral and written communication skills in preparing materials for web and social media, and in support of various committees. 
• Proven ability to manage multiple priorities and meet deadlines effectively. 
• Proficient in Microsoft Office, Canva, Buffer, WordPress, MailChimp, and video editing software. 
• Strong customer service and relationship management skills. 
• Self-starter with strong organizational skills; able to work independently and collaboratively. 

Qualifications: 

• Post-secondary education in Communications, Public Relations, or a related field, or equivalent experience. 
• A minimum of 3 years of experience in communications, marketing, or member services, preferably in a non-profit setting. 
• Experience managing websites, social media, and email marketing platforms. 
• Proven ability to create marketing materials and coordinate events effectively. 
• Bilingualism (English and French) is an asset. 

Application Process: 

Interested candidates are asked to submit a detailed cover letter and curriculum vitae by 4:00 p.m. on Friday, March 21st, 2025.  We thank you for your interest, only successful candidates will be contacted. This role is remote but requires the ability to travel to events or team-building meetings as needed. We offer health, dental, vision and RRSP matching. 

Community Futures Ontario supports Diversity, Equity, and Inclusion initiatives and encourages applications from qualified applicants of all backgrounds, including women, members of visible minorities, Indigenous peoples, persons with disabilities, and members of the LGBTQ2S+ community.