Director of Operations

Postion: Director of Operations

Effective Date: July 2018

Reports To: Executive Director

Leads: 90 staff, 5 Program Managers

Responsible for: Directing the ongoing programming, operational and administrative activities of the organization to assure successful and effective service delivery to Catholic Centre for Immigrants (CCI) clients. 

Job Responsibilities: 

  • Provides ongoing advice to the Executive Director on strategic and operational issues
  • Provides support to the Board of Directors and Board Committees, as required
  • Responds to trends and standards in the field of immigrant services, and changes in government policies and legislation
  • Ensures smooth operations by ensuring cohesive use of resources across CCI, and that the necessary systems and procedures are in place for effective and efficient program implementation
  • Recommends and/or pilots the development of new programs
  • Oversees and monitors departmental operating budgets, according to the approved policies
  • Responsible for the development and submission of funding proposals
  • Supervises program Managers
  • Actively promotes and fosters a high level of employee engagement
  • Maintains ongoing and effective working relationships with funders and other external stakeholders
  • Supports human resources activities
  • Other special projects and duties as assigned

Required Qualifications: 

  • A minimum of 5 years experience with program development and delivery, and managing staff
  • Experience overseeing program budgets
  • Working knowledge of French would be an asset
Core Competencies: 

Planning, Coordinating & Execution

Sets clearly defined objectives; identifies and organizes resources needed to accomplish tasks and achieve objectives; monitors performance against deadlines and milestones


Makes prompt, clear decisions which may involve tough choices or considered risks; produces workable solutions to a range of problems; takes responsibility for the results of decisions taken

Building Relationships

Establishes good relationships with stakeholders and staff; builds wide and effective networks of contacts inside and outside the organization

Communicating with Impact

Identifies the information needs of clients and colleagues; expresses key points of an argument clearly; projects credibility; shares personal pride in the mission of CCI with others. 

About CCI: 

Please visit our website for more information about our organization:

The CCI is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; Aboriginal peoples, First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and perspectives at the CCI to apply.