IT Support Specialist

The Institute of Corporate Directors (ICD) is recruiting for the contract position of IT Support Specialist for a period of one year.

The ICD is a downtown Toronto based non-profit with 35 employees and 11 Chapters across Canada. This position will be responsible for supporting the day-to-day IT operations.


The successful candidate will:

·         represent the ICD in a positive manner with all members and partners

·         interact effectively with a diverse group of staff,

·         use sound business and technology principles

·         be proactive with respect to the technical direction and solutions technology; and handles confidential information with tact and discretion.


Basic Purpose:

The purpose of this position is to support the organization with the day-to-day IT operations for its association management system (AMS) administration needs


Role Duties/ Essential Responsibilities:

•          Be the first point of contact for all technological questions including IT, Audio Visual equipment, etc.

•          As required, work with other, third party technology teams to coordinate necessary hardware and infrastructure (server, storage, phones, AV, etc.) tasks to support the AMS environment (iMIS)

•          Support of business continuity solutions

•          Support services for Microsoft related technologies: Office365, Windows Server, Office suite, etc.

•          Support services for virtualization technologies

•          Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

•          Remote access solution implementation and support: VPN, and Terminal Services

•          iMIS Support 

•          Maintain IT documentation

•          Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

•          Advanced understanding of operating systems, business applications, printing systems, and network systems

•          Interpersonal skills: such as communication over the phone and in-person, active listening and client-care

•          Ability to diagnose technical issues

•          Ability to multi-task and adapt to changes quickly

Qualifications Knowledge/Skills/Requirements:

•          IT Certification with training in information technology ie MCSA, CompTIA

•          Five years of relevant work experience

•          Understanding of database structures to extract data

•          Knowledge of relational databases, and advanced knowledge of Access and ODBC databases

•          Experience in supporting enterprise-level CRM systems. The iMIS non-profit management system is desirable

•          Excellent general computer skills: Access, Word, Excel, PowerPoint, Outlook, Internet Proficiency

•          HTML/CSS experience

•          Strong technical and operational knowledge in the areas of server platforms, operating systems, databases

•          ITIL knowledge/experience would be considered an asset