Manager of Membership and Programs

MISSION: To help our members succeed, as their strong and respected voice, and as a champion of initiatives that make our visitor experience among the best in the world.


Position Title: Manager of Membership and Programs

Reports To:  President & CEO                                                                                                

Position Summary: In close collaboration with the President & CEO The Manager of Membership and Programs supports the activities of the corporation including but not limited to; membership recruitment and retention, assisting with the development and execution of member programs, managing of large-scale industry events, the association's social media presence, administrative duties, and maintaining of the organization’s corporate records.  The Manager also supports the activities of the President & CEO and the Board of Directors and its committees.

Primary Responsibilities

  • Responsible for the association’s membership portfolio including member outreach, retention and recruitment
  • Responsible for managing of the association’s member programs
  • Responsible for identifying information to keep members informed of the organization’s activities on a regular basis
  • Coordinates the production of updates to in conjunction with the President
  • Responsible for the association’s event management as it relates to the association’s event portfolio
  • Responsible for managing of the association’s online presence; website/ social media platforms
  • Assist in the development and distribution of association communications including but not limited to press releases, event eblasts, newsletters and other communications
  • Responsible for supporting the President in the day to day activities of his/her duties and responsibilities as it relates to the associations plan
  • Responsible for supporting the day to day business activities of the corporation
  • Participation in a variety of adhoc committees to deliver the strategic objectives of the corporation
  • Responsible for the preparation and distribution of Executive, Board agendas, minutes and supporting documentation
  • Responsible for maintaining the association’s database

Secondary Responsibility  

  • Assist in the gathering of data on the industry and communicating data to relevant stakeholders
  • Responsible for the associations filing systems as it relates to the associations corporate business
  • Responds to Board-related and member inquiries and requests promptly and professionally
  • Support government relations efforts with media
  • Act as liaison between principle spokesperson and media
  • Primary contact and responsible for in-house office systems
  • Liaise with Accounting Department on corporate and administrative deliverables
  • Research issues as required

Technical/Managerial/Administrative Requirements

  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Software
  • Knowledge of Database Software an asset
  • Knowledge of Social Media and Website management an asset
  • Knowledge of Adobe InDesign or other graphics program an asset

Professional/ Personal Attributes

  • Successful completion of community college or university in a related discipline an asset
  • Knowledge of association or not-for-profit an asset
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Service focused attitude and approach
  • Self starter
  • Excellent time management skills