General Manager/Chief Operating Officer
- Rideau Club
- Ottawa, Ontario
- Job Category
- Job Type
Located in the heart of the Nation’s Capital and set against a backdrop of spectacular views, the Rideau Club offers its members a unique mix of social, dining and business opportunities – and something more: a place where illustrious past meets distinguished future. Stylish, luxurious and steeped in history, it is the quintessential meeting place for Ottawa's distinguished leaders of today, and aspiring leaders of tomorrow. The Club is one of the oldest establishments of its kind in Canada, predating Confederation. Founded in 1865, its sense of community has long played a valuable role in the lives of its members. Private yet welcoming, our Club is a special place where membership is a privilege extended to ladies and gentlemen who have pride in our establishment and show respect for it and each other. The fostering of friendships, social activity and thoughtful discussions is an integral part of our membership. The traditional and classic design of our facility is a welcomed setting for our exceptional food, beverage and social ambiance. We are seeking an exceptional individual to assume the role of
General Manager/Chief Operating Officer (GM/COO)
As the successful candidate, you will have full responsibility for all aspects of the operations of the Club, effectively managing all resources and reporting to the Board of Directors and the President. You will lead the management team, be representative of modern and innovative leadership practices and will promote a positive, engaging and superior service culture. Our expectations are that our GM/COO will be a very interactive 'partner' with the Board and the Ottawa community, and will participate in setting the strategic direction for the long-term well-being of the Club and its membership, while simultaneously balancing tradition with relevance to today's member needs and expectations. The Board aims to focus on strategy and policy, allowing you to "run the business". The GM/COO will be a pro-active, empowering leader and developer of the team, ensuring that appropriate superior standards of operation are in place and consistently executed.
Highly visible and interactive, the new GM/COO will be a professional in personal style, demeanor and presence, who is comfortable interacting with our members, guests, staff and all other constituents who contribute to our success. You possess a proven background and ability to lead a team of friendly, engaging and passionate staff who are sincere about delivering an excellent "member experience”. A minimum of ten years of progressive management experience in a well-regarded hospitality, private club or exceptional member/guest service environment is required. You must be able to demonstrate strong financial literacy, proven skills relevant to success in a changing club world, and have an intuitive strength in building consensus, setting clear and measurable goals, and executing effectively to these targets. You will understand the elements of good governance best practices, human resource management and legislative responsibilities. Ideally, your ability to communicate in both official languages will be an asset.
The Rideau Club is strongly interested in the best candidates who are currently eligible to work in Canada. Consequently, candidates outside the greater Ottawa area are welcome to apply. Reasonable relocation assistance will be considered for the finalist candidate. For more information about us, please follow the link to www.rideauclub.ca .
To learn more about this exceptional leadership opportunity, call Mike Lupiano, Morgan Leadership Search, at 613-566-7035, or email your CV and letter of introduction, in strictest confidence to: